OpenRecord is software from Fan Pier Labs that signs in to your Epic MyChart patient portal on your behalf and brings your records to an AI assistant. These terms are the agreement between you and Fan Pier Labs LLC ("Fan Pier Labs", "we") for using it. The short version: use it only on records you are entitled to see, do not treat anything it produces as medical advice, and understand that it is a personal tool provided as-is rather than a clinical service we stand behind.
Accepting these terms
By installing, running, or otherwise using OpenRecord — the Claude Desktop extension, the
OpenRecord iPhone app, the mychart-cli command-line tool and library, or the
website at openrecord.fanpierlabs.com including its demo (together, the "Service") — you
agree to these terms. If you do not agree, do not use the Service.
You must be at least 18 years old and legally able to enter into a contract. If you are using the Service on behalf of someone else — a child, a parent, anyone whose record you have proxy access to — you confirm you have the legal authority to do so, and you accept these terms for yourself and on their behalf.
OpenRecord is not a medical device, and its output is not medical advice
OpenRecord retrieves and displays information from your patient portal and can pass it to an AI model. It is not intended to diagnose, treat, cure, or prevent any disease or condition, it has not been cleared or approved by the FDA or any other regulator, and it is not a substitute for a conversation with your clinician.
Scraped records can be incomplete or out of date, and AI models can be confidently wrong, omit results, or misread them. Do not make a treatment decision based on what OpenRecord shows or says. Confirm anything that matters against your portal and your care team. In an emergency, call 911 or your local emergency number — never use the Service to seek urgent help.
Your portal accounts and credentials
OpenRecord acts as your agent. When you connect an account, you authorize it to sign in to that MyChart portal with the credentials you supply and to do the things you ask it to do there, on your behalf, as if you had done them yourself. That includes accepting a health system's terms-and-conditions page when the portal presents one and blocks everything else until it is accepted.
You are responsible for:
- Only connecting accounts you are entitled to use. Your own record, or one you hold lawful proxy access to. Using someone else's credentials without their authority is a violation of these terms, and likely of law.
- Your health system's own rules. Your portal access is governed by your health system's and Epic's terms of use. Some prohibit or restrict automated access. Your agreement with them is yours to keep, and OpenRecord does not override it.
- Keeping your credentials and device secure. OpenRecord stores your credentials and session on your device, as described in the privacy policy. Anyone with your unlocked device or administrator access to it can reach them.
- What happens at the portal. Repeated sign-in attempts, messages sent, appointments booked, refills requested — these are real actions on your real record, and they can lock an account or reach your care team. Automated access can also be rate-limited or blocked by your health system at any time.
Fan Pier Labs is not affiliated with, endorsed by, or sponsored by Epic Systems Corporation or any health system. "MyChart" and "Epic" are trademarks of Epic Systems Corporation, used here only to say what the software connects to.
Your OpenRecord account and the included AI allowance
The iPhone app asks you to sign in with Google. That account is only an identity for the app and its AI proxy; it gives us no access to your portal. Keep it secure, and tell us if you think someone else is using it.
The app includes a monthly allowance of AI usage through a proxy we operate. It is provided as a convenience, metered per account per calendar month, and subject to rate limits. We may change, reduce, meter differently, or withdraw it at any time, and we may throttle or suspend an account that consumes it abusively. It is for your personal use of OpenRecord — not a general-purpose AI endpoint to build on, resell, or share. If you need capacity or a provider relationship you control, supply your own API key.
The Service is currently offered at no charge. If we introduce paid features, we will say so before you are asked to pay for anything.
Acceptable use
You agree not to:
- Access, or attempt to access, a medical record you are not authorized to see.
- Use the Service to build a competing product or service, or to offer it — or anything derived from it — to third parties as a hosted or managed service.
- Route traffic through our AI proxy that is not the app's own use of it, or work around its authentication, metering, or rate limits.
- Interfere with the Service or the systems it talks to: overwhelming a portal with requests, probing for vulnerabilities in someone else's infrastructure, or evading the safeguards either end puts in place.
- Use the Service unlawfully, or in a way that violates anyone else's rights.
- Misrepresent the Service's output as clinical guidance, or as reviewed by a clinician.
The demo
The demo on this website runs against a fictional patient record. It never connects to a real portal, nothing in it is a real person's data, and nothing it shows is anyone's medical information.
Software and licenses
OpenRecord's source code is published but not open source. It is licensed under the Fan Pier Labs Source-Available License in the repository, which permits personal, non-commercial and educational use and prohibits commercial use, redistribution, hosted offerings, and competing products without our written permission. That license governs the source code, and nothing in these terms grants you more than it does.
For the compiled clients we distribute — the iPhone app and the Claude Desktop extension — we grant you a personal, revocable, non-transferable, non-exclusive license to install and run them on devices you own or control, for your own use. We keep all other rights. All trademarks, names, and branding remain ours.
If you send us feedback, bug reports, or suggestions, we may use them without obligation or compensation to you. Code contributions are governed by the license terms in the repository.
Third-party services
The Service depends on things we do not control: your health system's MyChart instance, the AI provider your prompts go to, and the platforms that distribute the software. Your use of those is governed by their terms, not ours, and we are not responsible for what they do, whether they stay available, or how they handle what they receive. Which provider receives your prompt, in each configuration, is set out in the privacy policy.
Health information and HIPAA
Fan Pier Labs is not a covered entity or a business associate under HIPAA, and we have no business associate agreement with any AI provider. When you use the included AI allowance, your information goes to a commercial AI API under that provider's ordinary terms. If you need a HIPAA-compliant channel, use the Claude Desktop extension with your own account, or supply your own API key under an agreement you hold. How your information moves is described in full in the privacy policy, which is part of these terms.
Availability and changes
There is no uptime commitment. We may change, suspend, or discontinue any part of the Service, including the AI proxy and the demo, at any time. MyChart portals change without notice and health systems can block automated access, so a capability that works today may stop working tomorrow through no fault of either of us.
Termination
You can stop at any time: disconnect your accounts, delete the app, or uninstall the tool. Doing so removes the credentials and records stored on that device. We may suspend or terminate your access to the Service, or to the AI proxy specifically, if you break these terms or if we reasonably believe your use puts others, your health system, or us at risk. The sections on acceptable use, licenses, disclaimers, liability, indemnity, and governing law survive termination.
Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FAN PIER LABS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT IT WILL RETRIEVE YOUR RECORDS COMPLETELY OR ACCURATELY, OR THAT ANY AI OUTPUT WILL BE CORRECT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, FAN PIER LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, LOSS OF PROFITS, LOSS OF PORTAL ACCESS, OR HARM ARISING FROM A DECISION MADE ON THE BASIS OF ANYTHING THE SERVICE DISPLAYED OR GENERATED, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
Indemnity
You agree to indemnify and hold Fan Pier Labs harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your use of the Service, your breach of these terms, your violation of a health system's or Epic's terms, or your access to a record you were not entitled to.
If you got the app from the Apple App Store
These terms are between you and Fan Pier Labs only, not with Apple, and Fan Pier Labs alone is responsible for the app and its content. Apple has no obligation to provide any maintenance or support for it. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Fan Pier Labs, not Apple, is responsible for any claim that the app or your use of it infringes intellectual property rights, fails to conform to legal requirements, or gives rise to product liability or consumer protection claims. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
Changes to these terms
We may update these terms. When we do, we will change the date at the top, and for changes that materially affect your rights we will note the change on this page. Continuing to use the Service after an update means you accept the revised terms.
Governing law and disputes
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Suffolk County, Massachusetts, and you and Fan Pier Labs consent to their jurisdiction — except that either of us may seek injunctive relief anywhere it is needed to protect intellectual property or data. Before filing anything, please write to us: most problems are faster to fix than to litigate.
Everything else
These terms, together with the privacy policy and the license covering the source code, are the entire agreement between us about the Service. If a provision is held unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, an employment relationship, or a clinical relationship of any kind.
Contact
Questions about these terms: ryan@fanpierlabs.com.